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Seasonal Full-Time Position with Opportunity for Permanent Full-Time Employment

We are seeking a friendly, outgoing, and customer-focused Customer Service Representative to join our team! This is a seasonal full-time position with the opportunity to transition into a permanent full-time role based on performance and business needs.

As the first people our guests interact with, you will play an important role in creating a positive first impression. Whether greeting walk-up visitors, welcoming tour groups, or assisting guests throughout their visit, you will provide exceptional customer service while ensuring guests have an enjoyable and memorable experience.

Qualifications

- Must be legally authorized to work in the U.S. Virgin Islands

- Must be able to read, write, and communicate effectively in English

- Must be able to work outdoors in varying weather conditions

- Must be able to walk and climb multiple flights of stairs throughout the workday

- Excellent customer service and interpersonal skills

- Ability to remain professional and courteous in a fast-paced environment

- Must be available to work weekends and holidays, especially during peak tourism season

- The ability to speak another language is a plus, but not a requirement.

- Must be at least 18 years old

Essential Duties and Responsibilities

- Welcome and greet all guests in a friendly, professional, and courteous manner.

- Answer guest questions regarding the facility and the island of St. Thomas.

- Assist with crowd control by directing guests to the appropriate areas.

- Manage guest lines during busy periods while engaging with guests.

- Welcome guests returning from the tram ride and assist with any questions or needs.

- Provide directions to guests' next destinations and assist with arranging taxi transportation when necessary.

- Maintain a clean, organized, and welcoming work area.

- Work harmoniously with fellow team members to provide an outstanding guest experience.

- Perform ticket collecting responsibilities when assigned

• Exchange cruise ship tickets for wristbands

• Count wristbands at the beginning and end of each shift.

• Count tickets at the end of the day and accurately enter totals into the point of sale (POS) system.

- Perform tour responsibilities when assigned

• Welcome arriving tour groups in taxis

• Deliver a brief orientation about the tour and facility

• Count guests arriving in each vehicle and verify the amount on the form

• Apply tour stickers to guest wristbands and direct guests to the tram boarding platform

• Welcome returning tour groups and assist guests in locating the appropriate taxi.

• Submit completed tour papers to the cashier

- Perform other duties as assigned by management.

Full Time Position

The Tram Operator & Maintenance Associate is a hands on outdoor operational role responsible for supporting the safe, reliable, and guest focused daily operation of the Skyride to Paradise Point. The majority of the workday is spent outdoors at the tram stations, platforms, and throughout the property assisting guests, supporting tram operations, and performing routine maintenance and operational duties.

The role combines tram operations, guest loading and unloading, customer service, routine operational checks, maintenance support and general property upkeep. The ideal candidate is dependable, safety-conscious, comfortable working around mechanical equipment, and committed to providing an excellent guest experience. 

Qualifications & Requirements

- Enjoys working outdoors and is comfortable working in sun, heat, rain, and other varying weather conditions

- Strong commitment to safe operating practices, following procedures, and attention to detail

- Friendly, professional, and comfortable interacting with guests throughout the day

- Dependable, punctual, responsible, and able to work effectively as part of a team

- Physically able to stand and walk for extended periods, climb stairs, and perform hands on outdoor work

- Comfortable working around mechanical equipment and interested in learning technical procedures

- Mechanical, maintenance, electrical, construction, transportation, attraction, or equipment operation experience is preferred, but not required 

- Able to remain calm, communicate clearly, and follow instructions during operational interruptions or emergencies

- Willingness to complete required tram operator and maintenance training

- Flexible availability based on cruise schedules and operating requirements, including weekends and holidays 

Paradise Point will provide training appropriate to the position and assigned responsibilities. Team members will have opportunities to develop knowledge and hands-on experience in tram operations, preventative maintenance, inspections, mechanical systems, guest operations, and other areas of the property. Employees who demonstrate strong performance, reliability, technical ability, and initiative may have opportunities to take on additional responsibilities and advance within the Tramway Operations and Maintenance team. 

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Tram Operations & Guest Safety

- Operate the Skyride in accordance with established procedure, required training and management direction

- Assist with the safe, orderly, and efficient loading and unloading of guests from tram cabins 

- Monitor boarding platforms, cabins, queues, and guest flow during operating hours 

- Clearly communicate boarding, exiting, and applicable safety instructions to guests

- Assist families, elderly guests, and guests requiring additional support when boarding or exiting 

- Remain alert to operating conditions and immediately report unusual conditions, equipment concerns, or operational issues

- Follow established startup, shutdown, emergency response, and operational interruption procedures

- Maintain clear communication with other tram operators, stations, and tram management during operations

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Maintenance & Operational Support

- Perform assigned daily operational checks, opening/closing checklists, and routine inspections

- Assist qualified maintenance personnel with preventative maintenance, cleaning, lubrication, and general equipment upkeep within the employees training and authorization 

- Identify and promptly report equipment wear, damage, unusual sounds, leaks, or other conditions requiring attention 

- Maintain tram cabins, platforms, stations, tools, equipment, and work areas in a clean and organized condition

- Assist with general property maintenance and operational projects, particularly when the tram is not operating 

- Complete required operating, inspection, and maintenance records accurately and on time

- Follow all applicable maintenance procedures

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Guest Experience & Teamwork

- Welcome guests in a friendly, professional, and helpful manner and contribute to an excellent Paradise Point experience

- Answer basic guest questions regarding the Skyride and Paradise Point and proactively assist guests who may need help

- Maintain a professional appearance, positive attitude, and attentive presence in all guest facing areas

- Work closely with Tram Management, Maintenance, Guest Services, and other Paradise Point departments

- Support other operational areas as required, particularly during busy cruise ships days 

We are seeking a friendly, energetic, and dependable team member to join the Skyride to Paradise Point team. This is a guest facing, hands on role combining customer service, chaser/ticketing responsibilities, outdoor guest assistance and basic administrative support. The successful candidate should genuinely enjoy working with people, take pride in delivering an excellent guest experience, and be comfortable spending per of the workday outdoors and on their feet. 

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The position provides an opportunity to build a career at Paradise Point. The successful candidate will have the opportunity to cross train and gain experience in guest services, ticketing, tour operations, sales, administration, and other areas of the business. Team members who demonstrate strong performance, initiative, reliability, and leadership potential may be considered for increased responsibilities and future advancement as the operation continues to grow. 

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What We Are Looking For

- Excellent customer service skills and a genuine desire to create an amazing guest experience

- Friendly, outgoing, and professional personality with strong communication skills 

- Reliable, punctual, responsible and able to work well as part of a team

- Comfortable working outdoors, standing, and walking for extended periods

- Able to remain positive and composed in a fast paced tourism environment

- Cashier, POS, or cash handling experience preferred; training can be provided to the right candidate

- Basic computer and administrative skills with good attention to detail

- Willingness to learn, accept feedback, and take on additional responsibilities 

- Flexibility to work according to cruise ship schedules, including weekends and holidays when required

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Key Responsibilities

- Welcome guests warmly and provide a positive first and lasting impression of Paradise Point

- Assist guests with questions, directions, ticketing information, and general information about the Skyride and property

- Process ticket and other sales transactions accurately using the POS/cashier system 

- Handle cash and credit card transactions and follow established cash control procedures

- Assist at ticket windows, guest queues, boarding areas, and other guest flow locations as required

- Work outdoors throughout the property and proactively assist guests, particularly during busy cruise ship operating days

- Support cruise line and tour guests and help direct groups to the appropriate locations

- Assist with basic administrative preparation, filing, data entry, document organization, and general office support

- Help keep cashier, ticketing, and customer service areas clean, organized, and guest ready

- Work collaboratively with other departments and support the team wherever operational assistance is needed

- Participate in cross training and learn additional areas of the Paradise Point operation 

Full Time Position

 The Landscape & Property Maintenance Associate is a hands-on, primarily outdoor position responsible for maintaining the overall appearance, cleanliness, and condition of the Paradise Point property, This role is important to ensuring Paradise Point is consistently clean, attractive, well-maintained, and guest-ready. 

 Responsibilities include landscaping, groundskeeping, painting, pressure washing, minor repairs, general property maintenance, and assisting with improvement projects throughout the property. The ideal candidate takes pride in their work, notices when something needs attention, and takes initiative to address it. 

 Tramway Properties is looking for employees who want to learn, develop, and grow with Paradise Point. The Landscape & Property Maintenance Associate will have opportunities to develop additional skills in property maintenance, facilities landscaping, and other operational areas. Employees who demonstrate strong performance, reliability, initiative, and technical ability may have opportunities to take on assertional responsibilities as the operation continues to grow. 

This is a primarily OUTDOOR and physically active position! 

Qualifications
- Precious experience in landscaping, groundskeeping, property maintenance, construction, handyman work, or a similar hands-on role preferred 

- Comfortable performing physical work outdoors for the majority of the workday

- Ability to work in the sun, heat, rain, and varying weather conditions 

- Ability to stand, walk, bend, climb stairs, and safely lift and carry materials and equipment associated with the position 

- Experience safely using landscaping and basic maintenance tools preferred 

- Basic knowledge of painting, minor repairs, landscaping, and general property upkeep is an advantage

- Strong attention to detail and pride in maintaining a high-quality property

- Dependable, punctual, and able to work independently 

- Good team player with a willingness to assist where needed

- Able to recognize problems and take appropriate action rather than waiting for direction

- Willingness to learn new maintenance skills and procedures 

- Flexible availability, including weekends and holidays based on operational and cruise ship schedules 

- Must be legally authorized to work in the U.S. Virgin Islands.

Landscaping & Grounds

- Maintain landscaping, gardens, plants, and other outdoor areas throughout the property

- Perform trimming, pruning, weeding, planting, watering, and general landscape upkeep

- Keep walkways, stairs, entrances, and outdoor guest areas clean and presentable

- Remove leaves, debris, and other materials from landscaped and public areas

- Monitor landscaping conditions and identify areas requiring improvement or replacement 

- Assist with irrigation and watering systems as required 

- Help maintain the overall visual presentation of the property 

Property Maintenance 

- Perform general property maintenance and minor repairs as assigned 

- Assist with painting, pressure washing, cleaning, patching, and other property-improvement work

- Maintain outdoor furniture, railings, signs, fencing, and other property fixtures

- Identify damaged, worn, or deteriorating areas and report or address them as required

- Assist with basic carpentry, plumbing, and other general maintenance tasks within the employees skills and training 

- Support larger maintenance and property-improvement projects as required

- Properly maintain, clean, and store tools, equipment, and supplies 

Property & Guest Readiness

- Conduct regular walks of the property to identify areas requiring attention

- Help ensure guest-facing areas are clean and ready before opening and remain presentable throughout operating hours

- Respond promptly to maintenance or appearance issues identified during the day

- Coordinate with Operations and other departments when maintenance work may affect guest areas

- Assist with setup, movement of equipment, and other operational needs when required

Guest Experience & Teamwork

- Maintain professional and courteous attitude when working in guest areas

- Provide basic assistance or directions to guests when approached

- Perform maintenance work in a manner that minimizes disruption to guests

- Work cooperatively with Tram Operations, Guest Services, Food & Beverage, vendors, and other Paradise Point Teams

- Assist other departments with reasonable operational needs when required