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Seasonal Full-Time Position with Opportunity for Permanent Full-Time Employment
We are seeking a friendly, outgoing, and customer-focused Customer Service Representative to join our team! This is a seasonal full-time position with the opportunity to transition into a permanent full-time role based on performance and business needs.
As the first people our guests interact with, you will play an important role in creating a positive first impression. Whether greeting walk-up visitors, welcoming tour groups, or assisting guests throughout their visit, you will provide exceptional customer service while ensuring guests have an enjoyable and memorable experience.
Qualifications
- Must be legally authorized to work in the U.S. Virgin Islands
- Must be able to read, write, and communicate effectively in English
- Must be able to work outdoors in varying weather conditions
- Must be able to walk and climb multiple flights of stairs throughout the workday
- Excellent customer service and interpersonal skills
- Ability to remain professional and courteous in a fast-paced environment
- Must be available to work weekends and holidays, especially during peak tourism season
- The ability to speak another language is a plus, but not a requirement.
- Must be at least 18 years old
Essential Duties and Responsibilities
- Welcome and greet all guests in a friendly, professional, and courteous manner.
- Answer guest questions regarding the facility and the island of St. Thomas.
- Assist with crowd control by directing guests to the appropriate areas.
- Manage guest lines during busy periods while engaging with guests.
- Welcome guests returning from the tram ride and assist with any questions or needs.
- Provide directions to guests' next destinations and assist with arranging taxi transportation when necessary.
- Maintain a clean, organized, and welcoming work area.
- Work harmoniously with fellow team members to provide an outstanding guest experience.
- Perform ticket collecting responsibilities when assigned
- Exchange cruise ship tickets for wristbands
- Count wristbands at the beginning and end of each shift.
- Count tickets at the end of the day and accurately enter totals into the point of sale (POS) system.
- Perform tour responsibilities when assigned
- Welcome arriving tour groups in taxis
- Deliver a brief orientation about the tour and facility
- Count guests arriving in each vehicle and verify the amount on the form
- Apply tour stickers to guest wristbands and direct guests to the tram boarding platform
- Welcome returning tour groups and assist guests in locating the appropriate taxi.
- Submit completed tour papers to the cashier
- Perform other duties as assigned by management.
Full Time Position
We are seeking a motivated, dependable, and safety-conscious Tram Operator Trainee to join our team.
As a Tram Operator Trainee, you will learn the safe operation of our aerial tramway while assisting with daily operations at both the upper and lower stations. This position combines guest service, operational support, and safety responsibilities to ensure every guest enjoys a safe and memorable experience.Successful candidates will receive on-the-job training and must be committed to following all safety policies and operating procedures.
Qualifications
- Must be at least 18 years of age.
- Must be able to read, write, and communicate effectively in English.
- Strong work ethic with the ability to work effectively as part of a team.
- Excellent customer service and communication skills.
- Must be comfortable working at heights.
- Must be able to work outdoors in varying weather conditions for extended periods.
- Must be capable of performing physically demanding work, including lifting, standing, walking, climbing stairs, and handling a heavy workload.
- Must be legally authorized to work in the U.S. Virgin Islands.
- Experience in mechanical, electrical, welding, plumbing, construction, or a related trade is preferred, but not required.
- Ability to speak a second language is a plus, but not required.
- Must be at least 21 years old
Essential Duties and Responsibilities
- Assist with loading and unloading guests safely at both the upper and lower tram stations.
- Greet guests in a friendly, professional, and welcoming manner.
- Maintain safe and organized loading areas by keeping stations free of debris and potential tripping hazards.
- Perform daily safety inspections and complete required operational logs.
- Assist with crowd control and guest flow during busy operating periods.
- Follow all Tramway Properties, Inc. safety policies, procedures, and operational standards.
- Report safety concerns, equipment issues, and guest-related incidents to the appropriate supervisor.
- Respond appropriately to emergency situations and assist with emergency procedures, including guest evacuation from tram cars when required and as trained.
- Participate in ongoing training to develop the knowledge and skills required to safely operate the tram system.
- Perform other duties as assigned by management.
Full Time Position
We are seeking a detail-oriented, organized, and dependable Accountant to join our team. The Accountant is responsible for maintaining accurate financial records, processing accounts receivable and accounts payable, assisting with payroll administration, and supporting the day-to-day financial operations of the company. The ideal candidate will demonstrate strong organizational skills, maintain confidentiality, and ensure all financial transactions are completed accurately and in a timely manner.
Qualifications
- Previous accounting, bookkeeping, or financial administration experience
- Proficiency in QuickBooks
- Experience with payroll processing and timekeeping systems
- Strong understanding of basic accounting principles and financial record keeping.
- Excellent organizational, analytical, and problem-solving skills.
- High level of accuracy and attention to detail.
- Ability to maintain confidentiality when handling financial and employee information.
- Must be legally authorized to work in the U.S. Virgin Islands.
- Must be at least 20 years old
Essential Duties and Responsibilities
- Process and maintain all accounts receivable transactions in QuickBooks.
- Process accounts payable by reviewing, verifying, and paying vendor invoices in a timely manner.
- Maintain accurate financial records and ensure all accounting transactions are properly documented.
- Administer employee time and attendance records.
- Prepare and process employee payroll and issue paychecks
- Assist with monitoring compliance and reporting requirements related to the Economic Development Authority (EDA) program.
- Reconcile financial records and assist with monthly reporting as needed.
- Maintain organized financial files and supporting documentation.
- Communicate with vendors, tenants, employees, and management regarding accounting and payroll matters.
- Maintain the confidentiality of all financial and personnel information.
- Support the management team with day-to-day accounting and administrative functions.
- Perform other duties as assigned by management.
Seasonal Full-Time Position with Opportunity for Permanent Full-Time Employment
We are seeking a friendly, dependable, and customer-focused Cashier / Customer Service Representative to join our team. This is a seasonal full-time position with the opportunity to transition into a permanent full-time role based on performance and business needs.
As a Cashier / Customer Service Representative, you will be one of the first points of contact for our guests. This role is responsible for providing exceptional customer service while accurately processing ticket sales, handling cash and credit card transactions, and assisting guests with questions about our facility and the island of St. Thomas. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced hospitality environment.
Qualifications
- Must be legally authorized to work in the U.S. Virgin Islands.
- Must be able to read, write, and communicate effectively in English.
- Excellent customer service, communication, and interpersonal skills.
- Strong attention to detail and accuracy when handling cash and transactions.
- Basic computer and point-of-sale (POS) system skills
- Ability to work in a fast-paced environment while maintaining professionalism.
- Ability to work outdoors in varying weather conditions.
- Ability to walk and climb multiple flights of stairs throughout the workday.
- Must be available to work weekends and holidays, especially during peak tourism seasons.
- Ability to speak a second language is a plus, but not a requirement.
- Must be at least 18 years old
Essential Duties and Responsibilities
- Welcome and assist guests in a friendly, professional, and courteous manner.
- Sell tram tickets using the point-of-sale (POS) system.
- Accurately process cash, credit card, and other payment transactions.
- Balance and reconcile cash drawers at the beginning and end of each shift.
- Answer guest questions regarding ticket options, pricing, operating hours, attractions, and the island of St. Thomas.
- Exchange cruise ship tickets for wristbands when applicable.
- Assist guests with directions, transportation information, and general inquiries.
- Maintain an organized, clean, and well-stocked cashier area.
- Assist with crowd management and guest flow during busy periods.
- Follow company policies regarding cash handling, security, and customer service.
- Count wristbands at the beginning and end of each shift.
-Perform other duties as assigned by management.
Please see Customer Service Representative description as well.
Full Time Position
We are seeking a dependable, hardworking, and motivated Landscaping & Maintenance Technician to join our team.
The Landscaping & Maintenance Technician is responsible for maintaining the appearance, cleanliness, and functionality of the property. This position performs a variety of landscaping, groundskeeping, and general maintenance tasks to ensure our facility remains safe, attractive, and welcoming for guests and employees.
Qualifications
- Must be legally authorized to work in the U.S. Virgin Islands.
- Previous experience in landscaping, groundskeeping, general maintenance, construction, or a related field.
- Ability to safely operate landscaping equipment, power tools, and hand tools.
- Basic knowledge of general maintenance, repairs, and equipment operation.
- Strong work ethic with the ability to work independently and as part of a team.
- Ability to work outdoors in varying weather conditions for extended periods.
- Must be able to perform physically demanding work, including lifting up to 50 pounds, bending, climbing stairs, kneeling, and standing for extended periods.
- Must be dependable, punctual, and safety-conscious.
- Must be available to work weekends, holidays, and peak tourism seasons as needed.
- Must be at least 18 years old
Essential Duties and Responsibilities
- Maintain the appearance of all landscaped areas through mowing, trimming, edging, pruning, weeding, planting, and watering.
- Remove leaves, debris, litter, and other materials from walkways, parking areas, gardens, and public spaces.
- Maintain clean, safe, and attractive grounds for guests and employees.
- Perform routine maintenance and repairs to buildings, walkways, railings, fixtures, and other property assets.
- Assist with painting, pressure washing, and general upkeep of the facility.
- Inspect the property regularly for maintenance issues and report repairs requiring additional attention.
- Help maintain inventory of landscaping and maintenance supplies.
- Follow all company safety policies and procedures while using tools, equipment, and machinery.
- Respond promptly to maintenance requests from management.
- Ability to stand, walk, bend, kneel, climb, and work on uneven terrain throughout the workday.
- Ability to work outdoors in heat, rain, humidity, and other changing weather conditions.
- Ability to safely use hand tools, power tools, ladders, and landscaping equipment.